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IS-244.b: Developing and Managing Volunteers


1. Initial implementation of the volunteer program policy should take place:
 A. Immediately following incident occurrence. 
B. As soon as a warning is issued that an incident will occur. 
C. Throughout response and recovery. 
D. Before an incident by exercising the viability of the policy.

2. The jurisdiction’s or organization’s legal counsel should always be consulted about volunteer program policy before implementation. 
 A. TRUE
B. FALSE 

3. Because they fill a critical role in volunteer management, a VRC should be activated whenever the Emergency Operations Center is activated. 
 A. TRUE 
B. FALSE

4. Because jurisdictions/agencies will rely on the public for volunteers, they should be consulted before any stakeholder meetings take place. 
 A. TRUE 
B. FALSE

5. Volunteerism is a relatively new concept in the United States, beginning during the Great Depression of the 1930s. 
 A. TRUE 
B. FALSE

6. Following a tornado, fraternity brothers from a local college decide to help with debris removal. The fraternity had not volunteered before but determined that the tornado response offered a good opportunity for them. These volunteers are: 
 A. Unaffiliated
B. Affiliated 

7. Because voluntary organizations are experienced in managing volunteer programs, they should accept responsibility for volunteer management, whenever possible. 
 A. TRUE
B. FALSE 

8. Recruitment messages should always be disseminated using news media. 
 A. TRUE 
B. FALSE

9. While reviewing job applications, you notice that one candidate who looks qualified did not sign the consent form. What should you do? 
 A. Check the candidate’s references and backgrounds without a signed release.
B. Call the candidate to get verbal consent. 
C. Continue with the placement process without checking references or background. 
D. Get the candidate’s written authorization during the interview. 

10. _____________________ is an excellent source for volunteers with a variety of skills. 
 A. Local high schools 
B. CitizenCorps
C. Business directories 
D. The local newspaper 







11. The document that plays a large role in recruitment, selection, assignment, and supervision of volunteers is the: 
 A. Jurisdiction’s Emergency Operations Plan.
B. Spontaneous volunteer and donations management annex. 
C. Volunteer job description. 
D. Volunteer program standard operating procedure. 

12. A volunteer has been working at a very physical job for 10 hours. At the end of his shift, he said he was fine and continued working. You should: 
 A. Assign a second volunteer to help him. 
B. Require him to break for fluids, then let him continue. 
C. Make the volunteer leave the worksite for a complete rest period.
D. Allow him to continue working until he indicates fatigue. 

13. Volunteer position descriptions are developed to: 
 A. Document skill, knowledge, and other requirements for each volunteer job. 
B. Provide the media with content for volunteer recruitment. 
C. Build a database of potential volunteers.
D. Limit recruitment of unskilled volunteers. 

14. Because time is of the essence, volunteers should be interviewed: 
 A. In small groups. 
B. At 10-minute intervals. 
C. Every week with as many persons who have volunteered. 
D. By job type.

15. One way to restrict volunteer access from sensitive areas is to: 
 A. Require volunteers to stay at the VRC until transported to their work areas. 
B. Issue unique identification to those having access.
C. Tell volunteers that being in an area without proper authorization will be cause for arrest. 
D. Make restrictions clear during the volunteer orientation. 

16. One topic that is unlawful to ask about during an interview is: 
 A. Special physical considerations that might affect job performance. 
B. Availability for work. 
C. Job preference. 
D. Childcare arrangements.

17. One type of job that should be filled with paid staff rather than volunteers is: 
 A. Utility restoration.
B. Household debris removal. 
C. Food preparation for shelter residents. 
D. Volunteer Center receptionist. 

18. The first step in developing a volunteer program is to: 
 A. Analyze agency and program needs.
B. Recruit volunteers. 
C. Write an annex to the Emergency Operations Plan.
D. Develop job descriptions. 

19. You are the Volunteer Program Coordinator for your county’s farm agency. You have a need for volunteer veterinarians that specialize in large animal medicine that you can call on to help with livestock in an emergency. Of the choices below, which is the most likely to have the greatest success at recruiting veterinarians with the experience you need? 
 A. Farmers who use the veterinarians’ services 
B. A national veterinarian journal 
C. The local veterinarians’ network
D. Public bulletin boards in large stores 

20. A jurisdiction’s volunteer program policy should hinge on: 
 A. An overall strategy for engaging volunteers.
B. The Chief Elected Official’s opinion. 
C. A need to placate paid staff. 
D. Protecting the jurisdiction from litigation.


Find answers to the other FEMA Professional Development Series here: FEMA PDS