FEMA IS-1107: Adjuster Customer Service Course Overview
A flood might be one of the most traumatic events a person can experience. As one of the first people to interact with the policyholder after a flood you, the adjuster, play a critical role in representing the National Flood Insurance Program. A customer-centric focus can result in claims being closed faster, with fewer appeals, and happier policyholders.
- Create and maintain customer-centric focus during every policyholder interaction.
- Build rapport using empathy, sincerity, likeability, integrity, and friendliness.
- Respond to and communicate effectively with policyholders.
- Project a professional image by being respectful, prepared, having a game-plan, and knowing the Program.
Claim Adjusters (new and certified)
IS-1112: Introduction to Flood Claims