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FEMA IS 242.B: Effective Communication Answers

1. To be an effective communicator, you must be able to listen accurately. Paraphrasing demonstrates that you are listening by: 


2. Print media provide almost instantaneous messaging to those who have access.


3. Empathic listening is a part of active listening.


4. When trying to engage the audience during a presentation, direct questions that require a one- or two-word answer:


5. All of the following are ways emergency communications differ from routine communications EXCEPT:


6. When presenting to an audience:


7. Both informational and motivational presentations are based on well-researched, logical arguments.


8. All of the following can help you communicate more effectively with a diverse community EXCEPT:


9. If you understand nonverbal cues you can use them to reinforce your message and to “read” your audience and confirm whether you are communicating successfully.


10. Which of the following internal roadblocks to effective listening is exemplified by the statement, “We’ve never done it that way before?”


11. When talking to a person with a hearing disability, you should:


12. Which of the following media would you NOT use to inform the public of an approaching tornado?


13. How can you tell “in the moment” that your message isn’t being received?


14. In an emergency, the most effective communication tool is one that reaches the target audience, is timely and reliable, and __________.


15. If the audience is slow to respond to your question, you should answer it yourself rather than let there be silence.


16. Communication is a one-way process.


17. Functions of emergency public information include seeking the public’s cooperation, instilling public confidence, and providing information to help families reunite.


18. To communicate more effectively with your community you should:


19. Inclusive language:


20. Practicing a presentation serves little purpose if you are already familiar with the topic.


21. Strategies for engaging the audience include:


22. To help project your voice:


23. Which of the following methods of communication is LEAST useful to inform the public of a collapsed bridge?


24. Which of the following messages is best suited to an informational presentation?


25. In most emergency situations, you will use __________ to communicate.