FEMA Test Answers
1. To be an effective communicator, you must be able to listen accurately. Paraphrasing demonstrates that you are listening by:
A. Restating in your own words the meaning of what you just heard. B. Asking relevant open-ended questions to gather additional information. C. Nonverbally acknowledging the points being made and moving to the next key point. D. Explaining how your point of view differs from what the participant said.
A. TRUE B. FALSE
A. Help stimulate discussion. B. Should be avoided completely. C. Foster critical thinking. D. Can be used to confirm facts.
A. Stress, change of routine, and lack of sleep can make it more difficult for people to hear messages during an emergency. B. Emergency messages are intended to elicit a timely response from the public. C. Emergency communications are designed to raise awareness and provide knowledge rather than provoke a desired response. D. The timeliness of emergency messages is critical to protecting safety and dispelling rumors.
A. Avoid pausing because pauses make you appear unsure. B. Imagine that you are talking directly to the person who is farthest away. C. Pace of the entire presentation the same, for consistency. D. Use a monotone voice so individuals with limited English proficiency can follow.
A. Use plain language and avoid jargon and acronyms, passive voice, and complex structures. B. Recognize that individuals with access and functional needs are all different, even if they have the same disability. C. Provide information in alternate formats that don’t rely on a single sense or ability of the user. D. Be sure disaster-related materials are written at 10th- to 12th-grade reading levels.
A. Halo effect B. Resistance to change C. Stereotyping D. Hearing only facts and not feelings
A. Shout at them to make it easier for them to hear you. B. Speak in a normal tone and make sure your lips are visible. C. Assume that they need to have information written, not spoken. D. Wait until a sign language interpreter is available to assist.
A. Siren B. Radio announcement C. Television crawl message D. Newspaper article
A. Rely on the individual asking a question. B. Ask the audience if they understand. C. Look for changes in body language. D. See how the audience responds in an emergency.
A. Uses the newest technology available. B. Enhances comprehension of the message content. C. Avoids the security vulnerabilities that are inherent in social media. D. Requires the user to take a specific action to access the message.
A. Become fluent in all of the languages spoken in the community. B. Simplify communications by using one main approach and format. C. Learn about the languages and communication traditions in the community. D. Avoid interacting directly with those who have access and functional needs.
A. Focuses on disabilities and “special needs.” B. Equates the person with the disability (e.g., “she’s a cripple”). C. Is based on assumptions about a person’s level of functioning. D. Places emphasis on the person instead of the disability.
A. Standing in a fixed position behind the podium. B. Stay calm by thinking about other things besides the topic. C. Tamping down your passion for the subject matter which might alienate listeners. D. Using natural gestures and positive facial expressions.
A. Slow down and use shorter phrases. B. Shout so you can be heard over noise and distractions. C. Raise the pitch of your voice. D. Avoid drinking water before or during your presentation.
A. AM radio traffic update B. Automated messaging C. Television D. Magazine feature story
A. Sell the board of supervisors on the importance of investing in mitigation. B. Lead staff in a review of the Incident Command System. C. Persuade homeowners to have a personal evacuation plan. D. Convince residents to become involved in volunteer agencies.
A. A mixture of low- and high-technology tools B. Primarily television broadcasts C. The most sophisticated technology tools D. Only technology that does not depend on electricity